We’re hiring a Director of Operations

Full-time | Fully remote | Reporting to the Founder

Overview of the position

Growth Experts is hiring a Director of Operations who can turn our vision into a rock-solid operational strategy.

This is a critical role for someone who loves solving challenges, streamlining processes, and ensuring every part of the business works like clockwork.

You’ll oversee our daily operations, guide the team to execute at a high level and play a key role in scaling Growth Experts to hit its goals.

If you’re excited about building a business from solid foundations and enjoy getting the best out of people, this could be your perfect fit.

Key Responsibilities

Strategic Execution

• Work with the Founder to shape and execute our long-term strategy, turning vision into actionable plans.
• Keep everyone focused on the goals that matter most by aligning resources, priorities, and efforts.
• Oversee budgets, forecasts, and planning to ensure we hit revenue and profit targets.

Operational Leadership

• Build, refine, and manage systems that keep everything running smoothly and efficiently.
• Ensure every department follows best practices and aligns with the company’s core values.
• Own the organizational scorecard, using it to monitor performance and address any red flags early.

Team Management & Development

• Lead and develop a high-performing team that’s motivated, collaborative, and accountable.
• Champion a culture of learning, innovation, and continuous improvement.
• Oversee recruitment, onboarding, and talent development to ensure we attract and retain the best people.

Communication & Alignment

• Act as the glue between teams, ensuring clear communication and alignment on priorities.
• Filter and focus the Founder’s ideas, turning them into clear initiatives for the team.
• Ensure everyone in the company knows where we’re going and how we’re getting there.

Problem Solving & Process Improvement

• Tackle issues head-on, resolving challenges quickly and effectively.
• Identify opportunities to optimize processes, making operations scalable and efficient.
• Foster a culture of accountability and follow-through at every level of the organization.

Required Qualifications

• At least 10 years in a senior operations role, ideally in an agency or fast-growing business.
• A proven track record of driving results, achieving growth, and managing P&L.
• Strong leadership experience, with the ability to inspire and guide teams.
• Familiarity with EOS (Entrepreneurial Operating System) or similar frameworks is a plus.

Skills & Competencies

• Analytical Mindset: You’re data-driven and make decisions based on insights, not guesswork.
• Leadership: You’re a natural leader who motivates and holds others accountable.
• Organization: You can juggle multiple priorities without dropping the ball.
• Communication: Clear and concise communication is second nature to you.
• Problem Solving: You see obstacles as opportunities and handle conflict with ease.
• Results-Oriented: You’re laser-focused on goals and deliverables.

Success Metrics

• Revenue and profit growth aligned with our Vision/Traction Organizer (VTO).
• Improved efficiency and effectiveness of operations.
• Team performance and engagement scores.
• Successful completion of quarterly and annual “Rocks” (key goals).

Cultural Fit

• You’re passionate about growth and love creating order out of chaos.
• You embrace a remote-first environment and know how to thrive with autonomy.
• You’re impatient with action but patient with results.
• You live and breathe our core values: attention to detail, collaboration, empowerment, and balance.

Additional Details

• Compensation: Industry and experience-related.
• Location: Fully remote within South Africa, with flexibility in working hours.
• Travel: Minimal, as needed for team events or client engagements.

This role isn’t just about operations. It’s about building a scalable, high-performing company set up for long-term success. 

If you’re excited about making a tangible impact and working closely with a visionary leader, we’d love to hear from you.

How to apply

You’ll need to complete 3 online assessments to apply for the position: a Problem-solving, Personality, and Values assessment. It will take between 40-50 minutes in total.

You can take breaks between each assessment; however, in order for us to review your application for this position, you will need to complete all three.

Lastly, once you’ve completed the assessments, email joinus@growthexperts.co with a PDF version of your CV.

Whether successful or not, we will reply to everyone who completes the 3 assessments and sends us their CV.